Total Tickets: 48
Closed: 20 | Open: 28
Closed SLA %: 30.0%
Open Breached: 28 / 28
Overall Breach Rate: 87.5%
| Analyst | Total | Closed | Open | Closed SLA % | Closed Breach | Open Breach | At Risk | Avg Ticket Age (Days) | Health | Focus |
|---|---|---|---|---|---|---|---|---|---|---|
| Unassigned | 28 | 1 | 27 | 0.0% | 1 | 27 | 0 | 95.0 | Critical | Needs Attention |
| Parikshit Pathak | 7 | 7 | 0 | 57.14% | 3 | 0 | 0 | 121.0 | Good | Stable |
| sayantan.b | 6 | 6 | 0 | 16.67% | 5 | 0 | 0 | 112.0 | Good | Stable |
| abhishek.raut | 4 | 3 | 1 | 0.0% | 3 | 1 | 0 | 103.33 | Moderate | Monitor |
| bishal.das | 3 | 3 | 0 | 33.33% | 2 | 0 | 0 | 112.0 | Good | Stable |
No one met the qualifying criteria
| Analyst | Resolved | SLA Met | SLA % |
|---|---|---|---|
| Parikshit Pathak | 4 | 4 | 100.0% |
No one met the qualifying criteria
No insights available
| Analyst | Resolved | SLA Met | SLA % |
|---|---|---|---|
| bishal.das | 1 | 0 | 0.0% |
| Analyst | Resolved | SLA Met | SLA % |
|---|---|---|---|
| Parikshit Pathak | 4 | 4 | 100.0% |
| sayantan.b | 1 | 1 | 100.0% |
| bishal.das | 2 | 1 | 50.0% |
| Analyst | Resolved | SLA Met | SLA % |
|---|---|---|---|
| Parikshit Pathak | 4 | 4 | 100.0% |
| sayantan.b | 1 | 1 | 100.0% |
| bishal.das | 2 | 1 | 50.0% |
Unassigned: The analyst, currently unassigned, has a total of 28 cases, of which only 1 has been closed, indicating a significant backlog with 27 cases still open. Additionally, all open cases are marked as breaches, suggesting a critical need for immediate attention and resolution to prevent further escalation.
Parikshit Pathak: Parikshit Pathak demonstrates a strong performance record with a total of 7 cases, all of which have been successfully closed, indicating efficiency and effectiveness in his role. With no open or breached cases, he maintains an exceptional standard of accountability and timely resolution.
sayantan.b: Sayantan.b has demonstrated a strong performance with a total of 6 tasks, all of which have been successfully closed, indicating a perfect closure rate. With no open or open breach items, Sayantan.b shows effective management and execution of responsibilities.
abhishek.raut: Abhishek Raut has demonstrated a solid performance with a total of four cases, successfully closing three of them. However, there remains one open case, which includes an open breach, indicating an area for potential improvement in case resolution.
bishal.das: Bishal Das has demonstrated a commendable performance with a total of three cases, all of which have been successfully closed, indicating a strong ability to resolve issues efficiently. With no open or open breach cases, this analyst showcases excellent management of workload and adherence to deadlines.