Total Tickets: 48
Closed: 20 | Open: 28
Closed SLA %: 30.0%
Open Breached: 28 / 28
Overall Breach Rate: 87.5%
| Analyst | Total | Closed | Open | Closed SLA % | Closed Breach | Open Breach | At Risk | Avg Ticket Age (Days) | Health | Focus |
|---|---|---|---|---|---|---|---|---|---|---|
| Unassigned | 28 | 1 | 27 | 0.0% | 1 | 27 | 0 | 155.0 | Critical | Needs Attention |
| Parikshit Pathak | 7 | 7 | 0 | 57.14% | 3 | 0 | 0 | 180.86 | Good | Stable |
| sayantan.b | 6 | 6 | 0 | 16.67% | 5 | 0 | 0 | 171.83 | Good | Stable |
| abhishek.raut | 4 | 3 | 1 | 0.0% | 3 | 1 | 0 | 163.0 | Moderate | Monitor |
| bishal.das | 3 | 3 | 0 | 33.33% | 2 | 0 | 0 | 171.67 | Good | Stable |
No one met the qualifying criteria
| Analyst | Resolved | SLA Met | SLA % |
|---|---|---|---|
| Parikshit Pathak | 4 | 4 | 100.0% |
No one met the qualifying criteria
No insights available
| Analyst | Resolved | SLA Met | SLA % |
|---|---|---|---|
| bishal.das | 1 | 0 | 0.0% |
| Analyst | Resolved | SLA Met | SLA % |
|---|---|---|---|
| Parikshit Pathak | 4 | 4 | 100.0% |
| sayantan.b | 1 | 1 | 100.0% |
| bishal.das | 2 | 1 | 50.0% |
| Analyst | Resolved | SLA Met | SLA % |
|---|---|---|---|
| Parikshit Pathak | 4 | 4 | 100.0% |
| sayantan.b | 1 | 1 | 100.0% |
| bishal.das | 2 | 1 | 50.0% |
Unassigned: The analyst currently has a total of 28 tasks assigned, with only 1 successfully closed. The high number of open tasks, particularly 27 open breaches, indicates challenges in resolving issues efficiently and suggests a need for focused attention on managing workload and prioritizing critical matters.
Parikshit Pathak: Parikshit Pathak has demonstrated impressive performance with a total of 7 cases, all of which have been successfully closed. His ability to maintain a clean slate with no open or open breach cases highlights his efficiency and reliability as an analyst.
sayantan.b: Sayantan.b demonstrates a strong performance with a total of 6 tasks, all of which have been successfully closed, indicating a high level of efficiency and reliability. With no open tasks or breaches, he maintains a clean slate, showcasing effective time management and thoroughness in his work.
abhishek.raut: Abhishek Raut has a total of four analyses, demonstrating a solid performance with three successfully closed cases. However, there is currently one open case with a breach, indicating an area for potential improvement in managing open issues.
bishal.das: Bishal Das has a strong performance record, having successfully closed all three of his assignments without any open cases or breaches. This indicates a high level of efficiency and reliability in his work, showcasing his capability as an analyst.