๐ Operations Control Tower
Last Synced: 2026-04-26 15:29:22
โก Priority Distribution
โฑ SLA Snapshot
On Track
1
At Risk
1
Breached
14
๐ SLA Health
12.5%
Breached: 14
Critical ๐ด
๐ Weekly Performance
Current Week (20 Apr - 27 Apr)
Created: 16
Closed: 6
Missed SLA: 7
SLA %: -16.67%
Previous Week (13 Apr - 20 Apr)
Created: 0
Closed: 0
Missed SLA: 0
SLA %: 0%
โ ๏ธ Backlog Increasing
๐ Top Analysts
๐ฅ Parikshit Pathak
Resolved: 4
๐จ Top Risks
Payment transaction failing intermittently
2 times in last 7 days
Priority: P2
Due: 2026-04-24 05:38:03
Tickets: TES-121, TES-124
login page not working reported by the users
1 times in last 7 days
Priority: P1
Due: 2026-04-24 21:06:25
Tickets: TES-129
payment gateway intermittent errors
1 times in last 7 days
Priority: P2
Due: 2026-04-25 01:08:04
Tickets: TES-130
โณ Aging Tickets
Payment transaction failing intermittently
Priority: P2
Age: 4 days
Payment transaction failing intermittently
Priority: P3
Age: 4 days
payment transaction failing intermittently
Priority: P2
Age: 4 days